Roofing fraud is one of the most reported forms of home improvement scam in the UK, particularly in Surrey and Hampshire. Rogue traders target homeowners — particularly older homeowners — after storms when people are worried about their roofs and willing to act quickly. Knowing the warning signs is your best protection.
The Cold Knock
The most reliable predictor of a rogue roofer is the unsolicited cold knock — someone appearing at your door claiming they've noticed damage to your roof while working nearby, or saying they have "leftover materials" from a job down the road. Legitimate local roofers don't generate business this way. If someone knocks on your door offering to fix your roof, politely decline and call a roofer you've chosen yourself.
Pressure to Decide Immediately
"I can only do this price today" or "I have a gap in the schedule this afternoon" are pressure tactics designed to prevent you from comparing quotes or checking credentials. Any legitimate contractor will give you time to consider. If you feel pressured, the answer is always no.
Vague or Verbal-Only Quotes
A professional roofer will provide a written quote specifying the materials to be used, the scope of work, the price, and what's included. If someone gives you a verbal price only and refuses to put it in writing, you have no protection if the final bill is different — or if the work doesn't get done. Always insist on a written quote before agreeing to anything.
Upfront Cash Payment Demands
Legitimate contractors may ask for a deposit — typically 10–25% for large jobs — but will accept bank transfer and provide receipts. Rogue traders typically demand large cash payments upfront, or payment in full before work is complete. Paying cash in full upfront gives you no leverage and no paper trail if things go wrong.
No Business Address or Traceable Identity
Search the roofer's business name. A legitimate local business will have a verifiable address, a website or online presence with a track record, and reviews that can be checked. If there's no trace of the business online beyond the phone number they've given you, that's a serious red flag.
Unnecessary Work
A common tactic is to claim urgent repairs are needed that either aren't necessary or have been fabricated. This is sometimes done by creating damage while claiming to survey the roof. If you're told extensive work is urgently needed, get a second opinion from a roofer you've independently chosen before authorising anything. A trusted roofer will be happy for you to get a second opinion.
What to Do If You've Been Targeted
If you've paid money to a rogue trader and the work hasn't been done or has been done badly, report it to Trading Standards via Citizens Advice (0808 223 1133), Action Fraud (0300 123 2040), and your local police. Keep any receipts, records of communication, and photographs of the work (or lack of it).
Last reviewed: 19 July 2026
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