Straight Dealing, Start to Finish
Roofing has a reputation problem, and it’s earned by the minority of operators who cut corners, pad quotes and vanish when work fails. We built the way we work as a deliberate answer to that — clear, documented and honest at every step, so you always know what’s happening and what it costs. This page sets out exactly what to expect if you call us, because you shouldn’t have to guess.
The short version: we come and look properly, we tell you honestly what the problem is, we put a fair itemised price in writing, and we don’t ask for money upfront. Then we do the work to standard and guarantee it. There’s no mystery to it — it’s simply how a trade business ought to operate.
Free Survey and Honest Diagnosis
Everything starts with actually looking at the roof. We come out, inspect the problem properly — tracing a leak to its source rather than assuming, checking the wider roof rather than just the obvious fault — and tell you what we find. There’s no call-out fee for this, and no obligation.
The diagnosis is where honesty matters most, and it’s where we’re different from the operators who reach for the biggest job. If your problem is a repair, we’ll say so, even though a re-roof would earn us more. If your slipping Victorian slates need re-nailing rather than replacing, we’ll tell you. And if a roof genuinely is past saving, we’ll show you why — the perished underlay, the failing tiles — rather than just asserting it. You get the truth about your roof, with the evidence.
BS 5534, the British Standard code of practice for slating and tiling, sets the workmanship and fixing standards that a competent roofer works to — the benchmark that separates a durable installation from one that fails prematurely.Source: BS 5534
Itemised Written Quotes, No Surprises
Once we know what’s needed, you get a written, itemised quote. Not a scribbled figure on the back of a card, but a clear breakdown: what work we’ll do, what materials, whether scaffold is needed, and what it all costs. Itemising it means you can see exactly what you’re paying for and compare our quote fairly against others — which we positively encourage. A quote you can’t interrogate isn’t a real quote.
- No call-out fee — coming to look and quote costs you nothing.
- Scaffold and disposal included and itemised — the real costs some quotes hide until later are visible in ours from the start.
- The price we quote is the price you pay — barring genuine hidden problems found once work opens up, which we’d always show you and agree before proceeding.
- VAT treatment stated — including the reduced 5% rate where a re-roof qualifies.
No Upfront Deposit, Payment on Completion
This is the point that most sharply separates us from the cowboys: we don’t ask for money upfront. On smaller jobs you pay on completion, once you can see the work is done and done properly. On larger jobs we work to a staged arrangement, but with nothing payable before materials are actually on site — so your money is never sitting with us against work that hasn’t started.
The reason is simple. Large upfront cash deposits are how dishonest operators take money and disappear, and asking for them is one of the clearest warning signs a homeowner can spot. We don’t work that way, and structuring payment around completed, visible work protects you completely. You should never be out of pocket for roofing work you can’t yet see.
Guaranteed Work and a Local Reputation
Every job we do carries a 10-year written guarantee on our workmanship. If something we’ve done fails within that period, we come back and put it right at no charge — and because we’re a local Farnham business, we’re still here to honour it, not a phone number that’s stopped answering. Materials carry their own manufacturer warranties on top, which we’ll set out for your records.
Being local is central to how we work. Our reputation in Farnham is the business — every job is a neighbour who’ll tell others how it went, so getting it right and standing behind it isn’t just principle, it’s survival. When you’re choosing between a local roofer with a name to protect and a cheaper distant one who’ll be gone tomorrow, that accountability is worth a great deal. It’s why so much of our work comes from recommendation across GU9, GU10 and the surrounding villages.
Frequently Asked Questions
No. Coming out to inspect the problem, diagnose it and provide a written quote costs you nothing, anywhere in Farnham and the surrounding area. The cost of the visit is built into the job if you proceed, or it’s free if you decide not to.
No large upfront deposits. On smaller jobs you pay on completion; on larger jobs we work to stages with nothing payable before materials are on site. Your money is never sitting with us against work that hasn’t started — which is exactly how it should be.
Yes, barring genuine hidden problems found once work opens up — rotten timber under the tiles, for example — which we’d always show you and agree before doing anything extra. The itemised quote is what you pay; we don’t spring surprises once the scaffold’s up.
A 10-year written guarantee on our workmanship. If work we’ve carried out fails within that period, we return and put it right at no charge. Materials carry their own manufacturer warranties on top. As a local business, we’re here to honour the guarantee.
A local roofer is here for the guarantee, knows the town’s housing and its quirks, and has a local reputation riding on every job. When work needs to last and be stood behind, that accountability matters — far more than a small saving from a distant firm you’ll struggle to reach if something goes wrong.
Absolutely, and we encourage it. Our quotes are itemised precisely so you can compare them fairly against others. A roofer confident in their pricing and work has no reason to discourage you from getting other opinions — and every reason to welcome the comparison.
Last reviewed: 12 September 2026